You may order by phone using our Toll Free number 888-858-7529, by fax at 865-675-7539 or by mail to Creative Play, P.O. Box 22566, Knoxville, TN 37933-0566.
Order processing:
Once you have placed your order, we will mail or fax your confirmation of the order detailing all charges, including freight, pertaining to your order.Orders will not be processed and sent to the manufacturer until full payment is received.
Order production:
Under normal conditions, all chairs and tables will ship within 2-4 weeks from the time we enter the order into the system. If you need your order sooner, we are happy to check with production to get a more accurate time frame.
Order Cancellations:
All goods ordered by you are specifically manufactured for you per your order, therefore cancellation of an order that has been entered into the system but has not begun production will be charged a 25% processing fee. We are not able to change or cancel orders that have already entered into the production phase. Purchaser assumes financial responsibility for the order once the order has moved into the production process.
Shipping Information
Shipping method
Most orders are shipped via common freight carrier; ie Old Dominion, ABF, Roadway, Yellow Freight, Overnite Transportation, etc. Some smaller quantity chair orders are able to ship via UPS ground. We will choose the least expensive shipping method based on the size of your order and the destination. A freight delivery company's delivery responsibility is to get the goods to the curbside or loading dock. In most cases you will be required to move the order from the curb or dock into your home or business.
Shortages and Damaged freight: Please read carefully
Shortages:
Sometimes multiple carton shipments get separated during the transfering process at freight terminals. When your shipment arrives, count the number of cartons that the carrier is delivering and make sure that the number of cartons delivered matches the number of cartons outlined on the delivery ticket. All deliveries will be accompanied by a freight delivery ticket. If there is a discrepency in the number of cartons delivered vs. the number of cartons listed on the delivery ticket you must make a notation on the delivery ticket. Do not take the drivers word for it. Do not assume anything. Once you have signed the ticket, their responsibility ends. Notify us immediately of any shortage at our toll free number 888-858-7529.
Damaged freight:
Rule # 1 is do not sign for the delivery until you have thoroughly inspected all cartons for visible damage. If you notice damage to a shipping carton, open it and inspect the contents with the driver present. If the contents are damaged, refuse delivery of that carton and note it on the delivery ticket. If there is no apparent damage to the contents, make a note on the freight delivery ticket that you have accepted delivery of merchandise in damaged cartons. Make sure the driver has signed the delivery receipt. Keep your copy of this freight delivery ticket in the event you find "concealed damage" after the driver has left your location. Once you have signed for the delivery and the driver has left the delivery location, it will be next to impossible to make any type of "concealed damage" claim against the freight company. It is the customer's responsibility to file any claim with the freight company. You have 5 days to report any "concealed damage" to the freight company, however, be advised that freight companies are not likely to pay claims for "concealed damage". Creative Play & Patio is not responsible for products damaged in transit and we can not accept returns of products damaged in transit.
Returns
No returns will be accepted without prior authorization. All returns must be shipped to us freight prepaid at customer's expense. Merchandise returned to us must be in new, resalable condition and in the original packaging. Authorized returns will be charged a 25% restocking fee.
Warranty
The manufacturers we represent offer a 5 (five) year limited warranty on most furniture products. The warranty covers manufacturing defects affecting the structural integrity of the furniture under normal usage conditions but does not cover abuse or neglect or acts of God.
Our special thanks to Cosco Home & Office
Products, purveyors of Samsonite ®
Commercial Furniture under license from Samsonite ®
Corporation. All Rights reserved. Samsonite ®
is a registered trademark of the Samsonite ®
Corporation.
